MboaTickets FAQ
Frequently asked questions about MboaTickets, the event ticketing platform — a product of Genuka.
How fast is my ticketing ready?
You tell us about your event on WhatsApp — date, venue, ticket tiers, prices. We handle the entire setup: the complete configuration, website included and WhatsApp ready to use, takes 24 hours maximum.
How do my attendees receive their ticket?
As soon as payment is confirmed, the named QR ticket arrives automatically in the buyer's WhatsApp chat. No app to install, no email to dig out: the ticket is right where your guests already are.
How does check-in at the door work?
Each ticket carries a unique QR code. The MboaTickets team provides the platform to scan and authenticate tickets at the door: verification takes seconds, and any already-used or invalid ticket is flagged immediately.
Can I create several ticket tiers?
Yes. Standard, VIP, VVIP, Early Bird, group rates… We set up as many tiers and prices as needed, each with its own capacity.
What if an attendee loses their ticket?
No problem: the ticket stays in their WhatsApp chat and can be resent at any time. The QR remains valid until it is scanned at the door.
How much does the service cost and who pays the fees?
The Basic plan is 5% + 50 FCFA per ticket sold, with no fixed fee; the Pro plan adds 200,000 FCFA per event (valid 1 year). These are the platform fees, paid by the organizer — your attendees only pay the ticket price you set.
When will I receive the money from my sales?
For verified business accounts, payouts happen at least 72 hours after payments. For other accounts, payout occurs one week after payment.
What payment methods do my buyers use?
In Africa, payment is by Mobile Money. In the US and Europe markets, payment is by bank card.
Which countries is MboaTickets available in?
Cameroon, Côte d'Ivoire, DR Congo, Gabon, Senegal, Europe and the USA.
For what event types?
Concerts, festivals, weddings, galas, conferences, shows, parties and tournaments.
How do I start?
Contact the team on WhatsApp at +237 657 389 005 or by email at [email protected]. We set up your ticketing, ready in 24 hours maximum.
MboaTickets — We handle the tickets. You enjoy the party. · https://mboatickets.com